If you have any concerns at all please do get in touch and let us know so that we can do better.
What happens if I don't like my print?
We want you to be 100% satisfied with your print. We aim to deliver a 5-star product and service.
If you decide to cancel your order, it needs to be done within 24 hours of placing the order if you ordered using standard or free shipping and within 6 hours if using our expedited shipping option, otherwise it will be in the print and production process and will be too late to get a refund.
Please email jess@mybabysketch.com with any cancellation requests within these time frames
If you are in any way unhappy with the print you receive, because the order was damaged in transit, we can issue a replacement, after you have supplied photos of the damaged item and packaging.
As this is a custom-designed product, if you have made an error in your order details, we don't accept returns for customer error, or for the wrong size ordered.
Please contact jess@mybabysketch.com and customer service will help in this situation with a reduced price replacement.
As all our posters are custom made, we, unfortunately, can’t accept returns or offer refunds unless your print has arrived damaged.
Gift Cards: There are no refunds or exchanges on our gift cards and they are not redeemable for cash or resale.
The quality of our paper is unmatched. We source and print on the best quality paper we can find. Backed by our 100% Baby Sketch Guarantee - we know you are going to love this piece of art.
CREATE YOUR BABYSKETCH
